FAQ
What types of products do you offer?
We specialize in custom-designed t-shirts, hoodies, and aprons. We also offer a variety of other personalized gifts and promotional items.
How can I place an order?
You can place an order by visiting our store inside North Point Mall in Alpharetta, or you can contact us through our website or phone for personalized assistance.
What is your turnaround time for custom orders?
Our standard production time is 1-4 business days. However, the duration may vary depending on the quantity of the items ordered and stock availability.
What type of fabrics do you offer for t-shirts and hoodies?
We offer a variety of high-quality fabrics such as 100% cotton, polyester blends, and premium fleece for hoodies.
Is there a minimum order quantity for custom t-shirts or hoodies?
There is no minimum order quantity. You can order as few or as many items as you need.
Can I see a sample before placing a large order?
Yes, we can provide a sample before you place a bulk order to ensure you’re satisfied with the design and quality.
How should I care for my custom printed t-shirts and hoodies?
For best results, we recommend washing the items inside out in cold water and tumble drying on low or hanging to dry.
Do you offer plus sizes for t-shirts and hoodies?
Yes, we offer a wide range of sizes, including plus sizes, to ensure a comfortable fit for everyone.
Can I customize both the front and back of the t-shirt or hoodie?
Yes, you can choose to customize both the front and back of your t-shirt or hoodie with your designs.
What colors are available for custom t-shirts and hoodies?
We offer a wide variety of colors. You can choose from our color options to match your design or theme.
Do you offer bulk order discounts?
Yes, we offer discounts on bulk orders. Please contact us for more details and a custom quote.
What file formats do you accept for custom designs?
We accept PSD (Photoshop), PNG, PDF, AI (Adobe Illustrator), JPG, and SVG files. Our preferred format is SVG because it allows us to resize the artwork without losing quality. For best results, ensure your file is at least 300 DPI.
Do you offer shipping?
Yes, we offer shipping. Orders over $79 qualify for free shipping. You can also choose to pick up your order from our store.
Can I pick up my order from your store?
Yes, you can pick up your orders from Cygnus Custom Gift Store located inside North Point Mall, Alpharetta.
What are your store hours?
Our store hours are Monday - Saturday: 11:00 AM - 7:30 PM, and Sunday: 12:00 PM - 6:30 PM. Please note that Saturday and Sunday are not considered business days for the printing process
What if I’m not satisfied with my order?
Customer satisfaction is our priority. If you have any issues with your order, please contact us, and we will do our best to resolve the situation.
What printing methods do you use for your products?
• For hoodies, t-shirts, aprons, and tote bags, we use Direct to Film (DTF) printing. For gift items like thermos bottles, mugs, and water bottles, we use laser engraving and sublimation printing.